Complaint Response Mechanism

COMPLAINT RESPONSE MECHANISM

Transparency & accountability being core values of HUJRA, We are  accountable at all levels to ensure the effectiveness in its actions and open in communication with others. It keeps open the space for improvement in operational systems and committed to enhance the trust with stakeholders through transparency & accountability.

HUJRA receives and respond to all complaints,but if it is established that a complaint has been made maliciously, in bad faith or without serious intent then a response will be made to the complainant explaining why their complaint is not being taken further.

Channels for receiving complaints

Email        :   crm@hujra.org

Website    :   www.hujra.org/CRM.doc

Cell #      :   +92-3458513441

 

 

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